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Transition

How Rapid Care transitions new clients

The step-by-step transition process is personally handled by a senior project manager who stays in the client’s office till the final stages to ensure seamless transition from the existing billing service to Rapid Care. Steps followed are listed below:
 

On New Billing Software & Clearing House (offered by Rapid Care):

  • Credentialing (if required).
  • Setup the billing software – upload fee schedule & input provider information.
  • Setup the EDI and follow-up until completion (2-6 weeks processing time).
  • Train the provider and staff about using the software.
  • Configure scanner and FTP for document transfer.
  • ERA and EFT setup for all major insurance companies.
  • Create processes to handle missing documents and requests for additional information.
  • Create workflow and share hierarchy and contact information of team leaders/account heads.
  • Establish “Go Live” date schedule, weekly/monthly review meetings.

On Existing Billing Software & Clearinghouse of Client:

  • Establish connectivity. RDP, if ASP-based and VPN, if server-based.
  • Configure scanner and FTP for document transfer.
  • Familiarize with software (if required) by going through tutorial videos/webinars.
  • Run reports to calculate collection ratios and A/R numbers.
  • Check fee schedule to ensure it is current. Also calculate charge ratio/percentage.
  • Run report of frequently billed CPT codes to ensure that voided/deleted codes are not billed by mistake.
  • Check with all major insurances to confirm that provider/practice participation is current.
  • Register will all insurance portals for online access (to download ERAs, check eligibility & claim status).
  • Setup client on EFT with all major insurance companies.
  • Create workflow for practice. Provide hierarchy and contact information of team leaders/account heads.
  • Establish “Go Live” date and process to manage the old A/R.

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